Effective April 1, 2019 – Community Care Plan (CCP) will serve as the District Cares Program third-party administrator (TPA) to administer the following delegated services: Enrollee Eligibility Status Verification, Authorizations, and Claims Processing.
In order for providers to check eligibility status for enrollees, submit and check the status of authorization requests, and check the status of claims, they are required to register for Community Care Plan's Provider Portal – PlanLink. The following is required from each provider's office:
If you have any questions, please contact the Provider Services Department at (855) 819-9506.
Requesting Authorizations FAQs (PDF)